For the most part, it was a good experience

We had 15 days to the trip before we got our ticket and hotel voucher, including the activity tickets, even though they said 1 month prior according to their own terms. My husband paid the last installment for the trip 1 month ahead, but had issues getting hold of someone, but finally got help just two weeks before our trip. We live in Eswatini and had to make other arrangements, which was stressing us. Their flight package was very affordable, close to half the price as compared to the other affordable travel agency we have been using. The trip went well, our sightseeing was wonderful, airport pick up was on time, communication was coming from our Account Manager frequently, checking on us, but we had no issues from departure to arrival and our stay; everything went smoothly after getting our travel package. She even checked us in. They treated us like VIP clients, which I really appreciated and loved, and shadowed the bad experience we had prior to getting our tickets with their customer service. Their WhatsApp notifications and reminders for all activities were impressive. We are glad we had the booking with them. It was above value for money.