CM
Christina M

1 reviews | Active since Apr 2024

16 Apr 2024, 12:27

Finally made it through with AMI Travel

My experience with AMI was bad but overall good. I used their services to arrange a multi-city vacation for eight women that included stops in Bali, ****et, and Bangkok. My consultant left the company, thus getting our tickets became more of a hassle when we finished paying in full on April 1st (the last month). Thankfully, I was able to speak with a woman named Sharlen, that I was transferred to through their website's live support chat, and she was able to help me right away. Within minutes, we had our tickets, transit information, and tickets for sightseeing. Since my consultant was the only employee at AMI Travel whom I knew personally (aside from him, he came highly recommended by a friend), she was a godsend for us. We were on the verge of a heart attack, but the help we got—even though he is no longer employed by the company—made me feel better about working with AMI Travel. Actually, they're working for a global company and the people. Our trip was perfect; the drivers were punctual and they kept us informed by providing constant update at all times using their WhatsApp system. Their consistent communication was both pleasant and professional, and we appreciated it. During our September vacation, we will be using Sharlen once again.

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Replies (1)
AMI Group of Companies
AMI Group of Companies's reply16 Apr 2024, 12:34
Official
Dear  Christina M, Thank you for choosing  AMI  Travel and Tours subsidiary of the AMI Group of Companies as your desired service provider. Thank you for sharing your detailed experience with AMI Travel. It's unfortunate to hear about the initial challenges you faced, but we are pleased to know that Sharlen was able to assist you effectively and ensure a smooth resolution to your concerns. Your feedback regarding the punctuality of drivers, constant updates through WhatsApp, and overall professional communication is highly valued. We are delighted that despite the initial hiccup, your vacation experience turned out to be perfect. We appreciate your continued trust in AMI Travel and specifically in Sharlen for your upcoming September vacation. Should you require any further assistance or have additional feedback to share, please do not hesitate to reach out. We look forward to serving you again and ensuring another memorable travel experience for you and your group of women. 
Despite us being eternally grateful, you're also letting other people know whether doing business with us is a good idea or not. 
 We appreciate your feedback.  Thanks,  Customer Satisfaction Team AMI Group of Companies