1 reviews | Active since Mar 2024
Don't book with AMI
I'm disappointed with AMI Travel and Tours. Booked a holiday with AMI and was issued an invoice confirming the booking with the allocated Account Manger Sharlen.
Lucinda reached out to me on email acknowledging my trip and requesting Travel documents. Which I responded with the requested documents and the invoice received confirming booking.
The night before the agreed travel date I received communication from AMI that my trip wouldn't be able to proceed with the required planned travel as there is no availability for the travel package on your requested dates as we are still in the queue to be issued tickets. It was stated that should 1 request the refund it would be processed within 7 hour's.
Till today I have not yet received my refund and the group is no longer communicating on the matter despite regular follow ups I have made.
Thank you for choosing AMI Group – Travel & Tours, a subsidiary of The AMI Group of Companies. We’re truly sorry your experience missed the mark; a 1-star review is never what we aim for. We appreciate you telling us, and we want the chance to make this right. Our Chief People & Culture Office will sort this out immediately. We can’t rewind the plane✈️, but we can move fast to turn this around. Your trust matters to us. We care about our travelers, and your feedback helps us improve, so thank you for holding us to a high standard (we prefer 5 stars, but we’ll earn them! ⭐). With appreciation,
Chief People & Culture Office (CHRO)
AMI Group of Companies
Best regards,
Thank you for choosing AMI Group – Travel & Tours, a subsidiary of The AMI Group of Companies. We’re truly sorry your experience missed the mark; a 1-star review is never what we aim for. We appreciate you telling us, and we want the chance to make this right. Our Chief People & Culture Office will sort this out immediately. We can’t rewind the plane✈️, but we can move fast to turn this around. Your trust matters to us. We care about our travelers, and your feedback helps us improve, so thank you for holding us to a high standard (we prefer 5 stars, but we’ll earn them! ⭐). With appreciation,
Chief People & Culture Office (CHRO)
AMI Group of Companies
Best regards,
The account Manger for my booking is no longer taking calls, messages my emails are not being responded to.
I just want my refund to be processed and given back to me as promised by yourselves.
The account Manger for my booking is no longer taking calls, messages my emails are not being responded to.
I just want my refund to be processed and given back to me as promised by yourselves.