Bad but good in the end

Londi was very helpful. Even though I was disappointed at first that the company did not honor the first deal we made, regarding getting my ticket after making full payment, she made me to understand the challenges they are going through with the unexpected number of bookings they received, and they had to focus on those traveling sooner. She finally convinced me that it was beyond their control, which made sense to me, because even to record my last payment, took two weeks, but what is more important is how she delivered the message and made me feel better about it. She was very respectful, patient, and got my full travel package, had an amazing vacation, with her checking up on me every 6 hours like a kid lol, but it was amazing, and I had a great time.

Recommendation: To the management of AMI, you guys are doing an amazing job, with the affordability in your packages, and from the recent experience I had while on my vacation along, I can see it was fantastic, however, with such an international company, and having lots of clients, it will be very good if you guys can increase your travel and tours work force, or reduce the number of bookings. It's not about the number of bookings you receive that matter's it's about the number of customers you make happy that matters. Not everyone will understand what you are going through, so you don't have to create that space, for people to start having lot of thoughts. It's just my cent, and this is the same content within my email to feedback. Hope you guys take it into consideration.

Thanks