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Natasha R
1 reviews | Active since Apr 2025
23 Aug 2025, 20:30
Annoyed with AMI TRAVEL SOUTH AFRICA
I am totally annoyed with AMI travel I booked a trip to Thailand which was cancelled by them I was promised I will receive a refund with 60 days each time I phone or email no one responds and they have no paid back the money and it's 4 months later
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Replies (1)
AMI Group of Companies's replyOfficial
07 Oct 2025, 23:13Greetings Natasha R,
Thank you for choosing AMI Group – Travel & Tours, a subsidiary of The AMI Group of Companies. We’re truly sorry your experience missed the mark; a 1-star review is never what we aim for. We appreciate you telling us, and we want the chance to make this right. Our Chief People & Culture Office will sort this out immediately. We can’t rewind the plane✈️, but we can move fast to turn this around.
Thank you for choosing AMI Group – Travel & Tours, a subsidiary of The AMI Group of Companies. We’re truly sorry your experience missed the mark; a 1-star review is never what we aim for. We appreciate you telling us, and we want the chance to make this right. Our Chief People & Culture Office will sort this out immediately. We can’t rewind the plane✈️, but we can move fast to turn this around.
Your trust matters to us. We care about our travelers, and your feedback helps us improve, so thank you for holding us to a high standard (we prefer 5 stars, but we’ll earn them! ⭐).
With appreciation,
Chief People & Culture Office (CHRO)
AMI Group of Companies
Chief People & Culture Office (CHRO)
AMI Group of Companies
AMI Group of Companies's reply07 Oct 2025, 23:13
Official
Greetings Natasha R,
Thank you for choosing AMI Group – Travel & Tours, a subsidiary of The AMI Group of Companies. We’re truly sorry your experience missed the mark; a 1-star review is never what we aim for. We appreciate you telling us, and we want the chance to make this right. Our Chief People & Culture Office will sort this out immediately. We can’t rewind the plane✈️, but we can move fast to turn this around.
Thank you for choosing AMI Group – Travel & Tours, a subsidiary of The AMI Group of Companies. We’re truly sorry your experience missed the mark; a 1-star review is never what we aim for. We appreciate you telling us, and we want the chance to make this right. Our Chief People & Culture Office will sort this out immediately. We can’t rewind the plane✈️, but we can move fast to turn this around.
Your trust matters to us. We care about our travelers, and your feedback helps us improve, so thank you for holding us to a high standard (we prefer 5 stars, but we’ll earn them! ⭐).
With appreciation,
Chief People & Culture Office (CHRO)
AMI Group of Companies
Chief People & Culture Office (CHRO)
AMI Group of Companies