YD
Yasmin D
1 reviews | Active since Oct 2025
08 Oct 2025, 08:51
AMI TRAVELS DISSAPOINTED
I have been trying to get my refund from AMI for almost 2 years. I have filled every form and submitted all supporting documents but no refund. The Johannesburg office phone never goes through. The emails are ignored.
Helpful (0)
Replies (5)0
Replies (5)
AMI Group of Companies's replyOfficial
08 Oct 2025, 12:38Greetings Yasmin D,
Thank you for choosing AMI Group – Travel & Tours, a subsidiary of The AMI Group of Companies. After reviewing your case, we found that one of the Terms & Conditions in the accepted estimate was violated, which means we’re unable to process the refund request under our policy. We know this is disappointing, and we’re sorry for the frustration. If you believe there are exceptional circumstances, please contact us so we can re-review your case:
Please include your booking/estimate number and a brief summary. Our team will assign a case specialist, keep you updated, and explore fair alternatives where possible (e.g., credits or date changes per policy). We appreciate your understanding and remain committed to a clear, respectful resolution.
With appreciation,
Chief People & Culture Office (CHRO)
AMI Group of Companies
Thank you for choosing AMI Group – Travel & Tours, a subsidiary of The AMI Group of Companies. After reviewing your case, we found that one of the Terms & Conditions in the accepted estimate was violated, which means we’re unable to process the refund request under our policy. We know this is disappointing, and we’re sorry for the frustration. If you believe there are exceptional circumstances, please contact us so we can re-review your case:
Please include your booking/estimate number and a brief summary. Our team will assign a case specialist, keep you updated, and explore fair alternatives where possible (e.g., credits or date changes per policy). We appreciate your understanding and remain committed to a clear, respectful resolution.
With appreciation,
Chief People & Culture Office (CHRO)
AMI Group of Companies
AMI Group of Companies's reply08 Oct 2025, 12:38
Official
Greetings Yasmin D,
Thank you for choosing AMI Group – Travel & Tours, a subsidiary of The AMI Group of Companies. After reviewing your case, we found that one of the Terms & Conditions in the accepted estimate was violated, which means we’re unable to process the refund request under our policy. We know this is disappointing, and we’re sorry for the frustration. If you believe there are exceptional circumstances, please contact us so we can re-review your case:
Please include your booking/estimate number and a brief summary. Our team will assign a case specialist, keep you updated, and explore fair alternatives where possible (e.g., credits or date changes per policy). We appreciate your understanding and remain committed to a clear, respectful resolution.
With appreciation,
Chief People & Culture Office (CHRO)
AMI Group of Companies
Thank you for choosing AMI Group – Travel & Tours, a subsidiary of The AMI Group of Companies. After reviewing your case, we found that one of the Terms & Conditions in the accepted estimate was violated, which means we’re unable to process the refund request under our policy. We know this is disappointing, and we’re sorry for the frustration. If you believe there are exceptional circumstances, please contact us so we can re-review your case:
Please include your booking/estimate number and a brief summary. Our team will assign a case specialist, keep you updated, and explore fair alternatives where possible (e.g., credits or date changes per policy). We appreciate your understanding and remain committed to a clear, respectful resolution.
With appreciation,
Chief People & Culture Office (CHRO)
AMI Group of Companies
YD
Yasmin D's updateReviewer Update
08 Oct 2025, 15:39Dear AMI/AMI support TEAMING am writing to formally request a detailed explanation for the refusal to issue my refund, despite numerous assurances via email and telephonically that I will receive my full refund. This is the first time I am hearing of any change in that position. I am extremely disappointed by the lack of transparency and communication.
As you are aware Ami was unable to book my holiday as agreed. This constitutes a clear breach on your side. I have been more than patient throughout this process, and I have acted on good faith based on your repeated false promises of a full refund.
1. I require a timeline for when I will be refunded.
2. Contact details for escalation if this matter is not resolved promptly.
As you are aware Ami was unable to book my holiday as agreed. This constitutes a clear breach on your side. I have been more than patient throughout this process, and I have acted on good faith based on your repeated false promises of a full refund.
1. I require a timeline for when I will be refunded.
2. Contact details for escalation if this matter is not resolved promptly.
YD
Yasmin D's update08 Oct 2025, 15:39
Reviewer Update
Dear AMI/AMI support TEAMING am writing to formally request a detailed explanation for the refusal to issue my refund, despite numerous assurances via email and telephonically that I will receive my full refund. This is the first time I am hearing of any change in that position. I am extremely disappointed by the lack of transparency and communication.
As you are aware Ami was unable to book my holiday as agreed. This constitutes a clear breach on your side. I have been more than patient throughout this process, and I have acted on good faith based on your repeated false promises of a full refund.
1. I require a timeline for when I will be refunded.
2. Contact details for escalation if this matter is not resolved promptly.
As you are aware Ami was unable to book my holiday as agreed. This constitutes a clear breach on your side. I have been more than patient throughout this process, and I have acted on good faith based on your repeated false promises of a full refund.
1. I require a timeline for when I will be refunded.
2. Contact details for escalation if this matter is not resolved promptly.
YD
Yasmin D's updateReviewer Update
14 Oct 2025, 12:03Dear ami I am still awaiting a response for you not being able to book my holiday but can't respond to what terms and conditions that you cannot refund me my hard earned monies. I hope the public is reading this as they will be ****ed as well.
Like I said it took two years of filling every form and endless promises of paying me you now want to ***** my monies. I am going to take this with the ombudsman.
**** **** **** people be aware
Like I said it took two years of filling every form and endless promises of paying me you now want to ***** my monies. I am going to take this with the ombudsman.
**** **** **** people be aware
YD
Yasmin D's update14 Oct 2025, 12:03
Reviewer Update
Dear ami I am still awaiting a response for you not being able to book my holiday but can't respond to what terms and conditions that you cannot refund me my hard earned monies. I hope the public is reading this as they will be ****ed as well.
Like I said it took two years of filling every form and endless promises of paying me you now want to ***** my monies. I am going to take this with the ombudsman.
**** **** **** people be aware
Like I said it took two years of filling every form and endless promises of paying me you now want to ***** my monies. I am going to take this with the ombudsman.
**** **** **** people be aware
YD
Yasmin D's updateReviewer Update
15 Oct 2025, 20:18Like I said ami does not respond to clients they advertise holiday packages, takes deposits and then ghosts. Remember ami did not book my holiday,. I filled every form and promised each time in 30 days the monies will be deposited. Nothing I hope the public see these reviews ami is a ****
YD
Yasmin D's update15 Oct 2025, 20:18
Reviewer Update
Like I said ami does not respond to clients they advertise holiday packages, takes deposits and then ghosts. Remember ami did not book my holiday,. I filled every form and promised each time in 30 days the monies will be deposited. Nothing I hope the public see these reviews ami is a ****
YD
Yasmin D's updateReviewer Update
10 Nov 2025, 10:22I have tried contacting your office it's impossible. You response here was a once of stint. Ami knows you owe me my refund as ami could not book my holiday. I am still awaiting a response on how I am in breach. To anyone wanting to book with ami think twice you will be without a holiday and without pocket and they will find ways to keep your hard earned monies without valid reasons. They only answer when they want the payment.
Disgrace
Disgrace
YD
Yasmin D's update10 Nov 2025, 10:22
Reviewer Update
I have tried contacting your office it's impossible. You response here was a once of stint. Ami knows you owe me my refund as ami could not book my holiday. I am still awaiting a response on how I am in breach. To anyone wanting to book with ami think twice you will be without a holiday and without pocket and they will find ways to keep your hard earned monies without valid reasons. They only answer when they want the payment.
Disgrace
Disgrace