AMI Group refunds not paid from poor service.

On 24 October 2022 l responded to the advert of AMI Group that promised to facilitate an overseas move with a Caregiver Job. A response came via WhatsApp from a The consultant called Nompumelelo Her contact *** at Revonia AMI Offices. I checked the website and went to see the Offices first Where l met Nompumelelo. After seeing the website and Hello Peter l was convinced of their services. We agreed that 35000 will be paid. A R15000 was paid on the 29/10/22 followed by R7000 01/12/2022 again R12500 was paid lastly R3000 all totaling to R37500. From them no correspondence or any update of the progress. I kept calling trying to find out but fruitless My account manager who was handling my services was Then fired and was given a new Manager who too could Not assist. I then requested a refund seeing there was nothing happening. It has been back and forth with no one assisting to give me My refund. One does not have access to the finance department which l discovered its non-existing. Everything has to be done online. The Argent assisting has no access to. I discovered that the address given online is just an Argent office; the actual office is at Fourways but they won’t say where it is. *Details of steps taken to resolve the complaint The only access is a WhatsApp of an Argent *** Or their Fouways land line *** all of them prove to be fruitless.

Upon finding out about my rating for them in Hello Peter they asked me to contact them of which l did. I was asked to put down the rating in exchange for them to attend to my issue. An agreement was reached that my money will be paid back. The problem became a break down of the amount, my gripe with them was that there was no service done and it was they negligence as after paying the full amount agreed there was nothing done absolutely nothing. So l withdraw from the agreement because they failed to honour the contract. It was not my part but their part so why would they charge me for giving them my money and do nothing, when l demand it back then l have to pay cost which non existent.

Consumer council was wrapped in to be a mediator but AMI group did not corporate in good faith.

I then sent AMI group an email to pay the amount they offered so that l can deal with the amount they took as services and tax. To this day the money has not been paid.

The refund was approved on the 26th November 2023. An email was sent by Nadimah from refunds department.

Greetings Mgcini,

Thanks for your patience during the time of your refund approval processing.

This is to bring to your attention that, as per the terms and conditions within service contract agreement, you signed with the AMI Group of Companies, your refund is approved for the amount of R22,312.5 from the total amount of R37,500 you paid including Taxes (15 VAT).

Refund Breakdown: Total Payment inc VAT: R37,500 Total Payment ex VAT: R31,875 Admin Fee 30%: R9,562.5 Refund of 70%: R22,312.5

Only the company's 30% Administrative Processing fee was deducted, from the R31,875 ex VAT we received, according to SECTION 6, subsection 1 and SECTION5, sub-section 7 of the Agreement you signed.

As per the refund disbur*****t period within the agreement you signed, you will get your refund, in accordance with SECTION 5, sub-sections 6 based on your payment method.

We are really sorry for the inconvenience caused, and regret seeing you leave.