JN
Jonkers N

1 reviews | Active since Apr 2024

17 Apr 2024, 12:01

AMI almost give us heart attack.

We nearly had a heart attack from AMI Travel, but thankfully we didn't. It seems like you have no one left who can assist you once your consultant isn't with the company anymore. We scheduled a week-long trip to Dubai for our group of six people. My consultant was no longer with the company, therefore I was unable to contact him. I was informed that I will be contacted later by their very ineffective WhatsApp support team. I was told the same thing every day, along with their phone numbers. A few days prior to our vacation, I was on the verge of losing my cool and made the decision to contact as many people as possible in an attempt to get help or attention. I thus used their live chat feature. Luckily, I was able to speak with Rose, an agent, who was both professionally and sympathetic. She requested my information and instructed me to spend a few minutes on the website. I received the flight tickets, tickets for the sightseeing tour, the driver's information for the airport transfer, and the hotel confirmation straight to my WhatsApp in less than ten minutes. Rose has received a 5-star review. I completed a task that had taken me more than a week to complete in ten minutes, hassle-free. She is really admirable. Our trip to Dubai felt like a VIP getaway thanks to AMI Travel. Everything was well-organized and on point. We will definitely make further reservations with them in the near future.

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Replies (1)
AMI Group of Companies
AMI Group of Companies's reply17 Apr 2024, 12:44
Official
Dear  Jonkers N, Thank you for choosing  AMI  Travel and Tours subsidiary of the AMI Group of Companies as your desired service provider. Your experience with AMI Travel sounds like a rollercoaster ride, but we're glad to hear that it had a happy ending thanks to Rose's exceptional service. It's heartwarming to know that she was able to swiftly resolve your concerns and provide you with a seamless experience for your trip to Dubai. Having such dedicated and efficient staff members like Rose truly makes all the difference in ensuring customer satisfaction and building trust in their services. We're thrilled that your vacation turned out to be a VIP getaway with everything well-organized and on point. It's great to hear that you plan on making further reservations with AMI Travel in the future – we're sure they'll continue to deliver top-notch service for your upcoming trips as well!
Despite us being eternally grateful, you're also letting other people know whether doing business with us is a good idea or not. 
 We appreciate your feedback.  Thanks,  Customer Satisfaction Team AMI Group of Companies 

Best regards,