You Dont deserve American Swiss - There is much better out there

My boyfriend bought me a trilogy ring set from American Swiss 2 years ago and after only about 6 months one of the stones fell out. He returned the ring and they fixed it and replaced the stone. A year later another 3 stones have fallen out. I took it to the store to ask if they could please fix and replace them at my cost I wasnt expecting it to be done for free. They took the ring in and over a week later i got a call to say my ring cant be fixed. If they fix it the stone will fall out again and they wanted to charge me over R1000 rand which is a similar cost to buying a new one. I questioned this with the cashier at American Swiss Sli at Watercrest Mall and she told me its because I wear the ring everyday. This ring is sold as an engagement set so does American Swiss really expect most marriages to only last 6 months to two years. When I had taken my ring in I also took in a bracelet that I bought my son for Christmas where the clasp had broken I was told they couldnt fix it and cant replace it because it was over a month old. I also took the watch i bought him for a new battery they told me it would take 7-8 weeks to replace the battery but i was then told by their staff member to not use American Swiss and gave me a name of a better store.

When their own staff members dont recommend you use their service you know there is a problem.

I now have a ring with missing stones and the treasured memory had receiving that ring is now lost.

If you want costume jewelry that won't last use American Swiss but if you want anything that will signify a milestone in your life stay away. Their Jewelry doesn't last and they dont care either.