Worst Service - Westwood American Swiss

To whom this may concern, your staff at the Westwood store are completely frustrating to deal with.

My fiancé and I have recently gotten engaged and we’ve felt nothing but frustrated with getting my ring back. It’s been over a month. No one can provide feedback or anything of that sort on whether the ring has been altered or where it is.

Every single time we call in to enquire we hear the same story that they’re going to call us back and let us know. We get no call back. No one has the decency to inform us of what’s going on. And ofcourse I’ve tried calling them again to get a response and no one answers the phones!

We’ve Paid for a product we have no possession of because of Resiszing which has taken them over a month to complete.