Worst service

Today 3December 2019,about 17:00pm, myself,my husband and our two children went into American Swiss Canal Walk to enquire about a certain item...I looked at the items in the window first,and my husband and kids entered the shop.

They were in the shop a while when I entered. There were no other clients in the store at the time...Three or four employees were standing talking ,saw us but not one acknowledged us,or even greeted...I made my way to the back of the store where i knew the catalogues would be...The guy behind the counter also did not greet and i actually asked him if it was the way i looked,my race or the way im dressed that no one evwn bothered....I didnt wait for an answer and asked about an item that I enquired about on the 22nd of November.

I then told him that i asked the girl that stood next to the counter and at the time she didnt have a clue what i was talking about....She actually remembered and told me that herself and a collegue went looking for the item....I did tell them im coming back but never did beacuse of time...Allready had to wait because the colluege had to show and explain...

I went ahead and asked about the item which the answer was no stock and it was a Black Friday special...i ,in turn told them that the promotion started a week before Black Friday and then asked till when the special is and they answered today 3December but limited stock....I looked at the broschure and asked where it said limited stock and both of them just left me standing there like a fool...

I left and went to Sterns and got the best service...

I actually got the same bad bad service from American Swiss N1 City about 3years ago when buying new wedding rings....I should have learned my lesson then never ever to buy feom American Swiss again.