Worst customer service, worst jewelery quality!!!

In 2016 my husband bought an engagement ring which had to be resized 6 sizes smaller. They never informed us that it can't be resized more than 2 sizes. After only 4 months the diamonds started falling out. I replaced it at the same store we bought the ring from, without knowing that they should've been held liable for this.

Every year since 2016 I had to replace diamonds. None of the staff told me that I we paid for jewelry insurance and I kept on paying for this to be fixed every single time!

I reported this to customer service in the beginning of the year, when the ring was only 4 years old. They dragged the case out until 5 years passed. After going to HelloPeter, they only started taking the matter serious.

After the ring was looked at by the technician at head office, they only claim that the ring is damaged due to wear and tear, and not because the foundation of the ring was damaged since day one.

After lack of communication from the area manager of ASJ Paarl Mall, Ms. Chantel, I contacted her superior, Ms. Rani Pillay. Ms. Pillay tried to make another sale out of me, admitting that a ring can't be made smaller more than 2 sizes and a repair won't fix the damaged foundation. She suggested another ring be made on my size and only after receiving the quotation I found out that I'd have to pay tge entire amount for the new ring.

After wasting more than R5000 on ring repairs and buying a damaged ring to start with, they refuse to accept any liability... If we had known this was the quality of jewelry and client service that AMERICAN SWISS offers, we'd never ever gone to them to start with!

Please people, don't ever trust them with resizing jewelry! They do more damage then good. And now I lost my engagement ring and my two wedding bands all because of their bad workmanship!