Worst company ever, manager that doesn’t know what she is doing

Tfg America swiss promenade branch Good Day I’m hoping this will make some kind of noise as I am very, highly annoyed about this. I am an account holder of TFG group limited. On 3 July I bought a men’s ring cash and on 6 July (Thursday) I took the ring back to have it resized, because the ring was way to big when I went back to the store I was assisted by kimon (not sure if it is the correct spelling) the first thing I asked was is there going to be a charge and she did not give me any answer, i any way proceed with giving my details to book ring in, gave my cell phone and ID no. She explained that the ring will go in on Monday as they only come around an Monday and it will then take a week so it will be available next Monday, but I will receive an sms, said thank you and went on my way. Monday came for ring to be sent and I have received no sms as yet to say ring was been booked in and sent away. I did not think much about this as I thought I’ll maybe get an sms once ring is ready. Next Monday passed and no sms, I again left it and thought I’ll call store, I called store, and had to call more than 3 times to get through, once I finally got through I spoke to girl name Lesley and she said she will call me back. An entire day had gone by and got no call back from store. Weeks passed and I kept trying to call store, Tfg apparently had a problem with all their lines. I had to go in store to find out what is happening with the ring I then again spoke to Kimon and she said that the jeweller is taking long and with her own words she said she accepted quote on her side already, she don’t know why it’s taking so long, then the other girl that overheard the conversation said she should mark it urgent, and I explained that I received no sms and she asked me about a quote I should receive via email and I said again I have not received anything, and I then asked her what quote because you did not tell me anything about a charge and when I came the first time I asked you is there a charge, then she started stuttering and saying no if you have an account it will come off from there and will not be a cash charge I then just said oh okay but when I left I thought to myself you did not explain anything of a charge, it had been a month later and the ring is still not ready. On Friday 11 August I got a call saying the ring is ready, I said I might come the weekend. 16 August I got a chance to go to the store to collect the ring. Girl kimon who assisted me was not there and the three girls in store went back and fourth as to who accepted quote, then the girl said she has to look for ring because it came up as a laybye, and I asked why because I paid cash and she explained if I had a old laybye done it would come from that so even though I gave all my details my ring was booked under a old laybye I did and my old details was picked up and used that’s why I have been receiving no sms or email which should have been checked why the person who took all my details and apparently kimon who helped me was the new manager for a manager miss all these key information details are unacceptable. I again explained that no cost was explained or discussed with me, the girl who assisted me said she will have to speak to kimon who was assisting me, I had to go to store numerous times to find out what is happening with my ring no communication with me whatsoever, Kimon then called and spin everything around saying that she would never say that because there is always a charge but I have a witness that was with me, I then proceeded to tell her that we can go back and forth about this all day about what was said to me. I then requested to rather have a refund for what I had purchased and then she had a full nerve to tell me that I can’t be refunded, because according to me the customer on the slip and terms and conditions it does not say that I can’t be refunded that I have to wait for this and that to be done first. I called head office to speak about this situation the girl I spoke to name was Lucinda at the complain department, was no help at all and just said that there is nothing they can do if I spoke to manager in store. I went to store completely ****ed off, kimon in store wouldn’t assist with refund or the ring I needed up having to pay with my account. This type of service is *********, disgusting and unacceptable. My account needs to be refunded as There was no communication with me at all and manager kimon doing her own thing without consulting the customer