Worse Jewellery Retailer

American swiss is litterally the worse store I have ever encountered who drags minor hiccups on for months causing the customer unneccessary stress and Costs

After my previous post and struggle with getting my insurance loaded on for the piece of jewellery I purchased which took months on end to get rectified , I then waited months for the approval of the insurance claim after a terrible audeal and life threatening situation of nearly being hijacked and ****** ... i am still going through such trauma with American Swiss

My insurance claim finally was approved and I though It was all well and good . But to my great expectation from American swiss and their *********** staff from the area Manager (Patsy) to the staff at store level who aren't trained enough to explain to the consumer correct information .

I was assisted by the trainee store manager (Nevana) from inception of the insurance policy being taken out and through the claim process. I asked for a quote on a plain wedding band and also she said that she would check if there was any within the company but she only got information back after 2 week despite my numerous phone calls ... upon contacting the area manager patsy I then get the quotes and also told that there is a wedding band in a store in westville. I live inside chatsworth but because I was eager to get things over with american swiss I just wanted to pay my excess and take the band . The store manager told.me I could have that ring and was on special for 12k and my credit was 14k, so I asked her what happens to the balance and she said to me that I could take something and if it exceeds the value of credit I have then I would have to pay in the difference. So we agreed,then the next day Imake a make andro make westville to see the ring so it can be transferred to the chatsworth store .but once again there was a damaged freaking ring on the show cabinet which wasnt even kept aside by Ralton who nevana had contacted . So I then sms patsy the area manager and ask do I qualify for a discount since its damaged and she said no, there's no discounts on an insurance claim .so then I ask her if they now sell damaged jewellery or replenished jewellery. And still no response .

I then call the assistant store manager at chatsworth to get the ring transferred without a discount and pay the excess the next day and be done with this whole ordeal and she agreed .

I get a call around 4.30pm from nevan the assistant store manager who tells me in cannot get the ring and I cant take sale items . YET PATSY was fully aware of the transaction prior and Nevana was making all the agreements. Nevana even said that she confirmed all this with another STORE MANAGER who works in the company for many years longer than her , his name was Braidon .

My wife then contacts patsy cause I explained the grief and run around I have been having to experience, the numerous visit to the chatsworth branch and phone calls have been a cost to me alone for mistakes of their employees .

So patsy wasnt very helpful as usual and refused to give up her superiors number which is unprofessional and also refuses to send any written communication as their company has a policy about sending out emails !!!

Patsy then gives a number for a tia murray which I'm sure sisnt here superior. But she promised to address the situation monday morning and give closure .

I recieved a call today from patsy on on wensday the 25/11 telling me she cannot honour the deal . BECAUSE A CUSTOMER CANNOT BENEFIT FROM AN INSURANCE CLAIM AND THAT SHE CANNOT SEND IT TO ME IN WRITING BECAUSE HER COMPANY DOESNT PERMIT THIS .

For such a huge entity, the ethics are horrible.