Workers tried ****ming me and my fiance

I feel violated. Firstly I have to mention that I'm currently NINE MONTHS PREGNANT. Me and my fiancee went to American Swiss in Dihlabeng Mall, Bethlehem to purchase an engagement ring. We did a lay-by. We paid for it several times until we realised we wanted to purchase it another time. So my fiance went to the store to try get a refund. Keep in mind that we don't live in Bethlehem and only 100km away so we can't go there regularly. And for refunds you have to physically collect the money, they can't deposit into your bank account. They told him they didn't have money because it was still morning and they hadn't made sales yet. This was on a Thursday. My mother was going to Bethlehem today and I sent her with the slips to attempt to get a refund. This was after I used my airtime to call them only to hear they don't have cash still and apparently the store and "in fact all businesses in the mall are struggling". That's what I was told by a worker called Dimakatso at the store. And honestly I don't even know if that's a real name because these workers behave like ****MERS. The workers are also aware of the fact that I'm pregnant and didn't seem to care about that since they were either trying to ***** our money or they had already. This Dimakatso lady advised I go to any Foschini group store to get a refund and I did only to be told it's not possible. I HAVE to go to American Swiss.i was even told by a cashier in Total Sports that I was **** to. Anyway my mom went to American Swiss in Bethlehem and there the story changed. Apparently their system was reflecting that the money was taken even though NONE OF US had taken the money. They literally just told us that was it. The money was taken. We decided we were going to involve lawyers. I called them and informed them we'll involve lawyers since we need the money and don't know how to resolve the issue. Five minutes later, the system is all of a sudden working and our money has magically appeared in their tills so my mom should go fetch it. She fetched it but by then I was shaking from anger and other emotions. This needs to be urgently addressed.not a good reflection on American Swiss or Foschini group stores as a whole. Absolutely disgusting customer service.