TL
Tyra L
1 reviews | Active since Feb 2021
24 Feb 2021, 16:11
Why did I have to wait so long for a necklace that didn’t even get fixed?
I sent my necklace that i bought from them a month prior to be fixed because the chain snapped and they said they would phone me when it got back. I waited a month before eventually phoning them to ask about it only to be told that the necklace was back but it hadn’t been fixed because the chain was too small?? How can you not fix a chain on a necklace from your own store?
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Replies (2)
American Swiss's replyOfficial
24 Feb 2021, 17:06Good afternoon Tyra
Your complaint is noted and will be forwarded to the field management team to address.
Kindly advise as to which American Swiss store you are dealing with.
Kind regards
Jewellery Customer Care.
Your complaint is noted and will be forwarded to the field management team to address.
Kindly advise as to which American Swiss store you are dealing with.
Kind regards
Jewellery Customer Care.
American Swiss's reply24 Feb 2021, 17:06
Official
Good afternoon Tyra
Your complaint is noted and will be forwarded to the field management team to address.
Kindly advise as to which American Swiss store you are dealing with.
Kind regards
Jewellery Customer Care.
Your complaint is noted and will be forwarded to the field management team to address.
Kindly advise as to which American Swiss store you are dealing with.
Kind regards
Jewellery Customer Care.
TL
Tyra L's updateReviewer Update
24 Feb 2021, 17:10Thank you so much! It is the store in Kokstad.
TL
Tyra L's update24 Feb 2021, 17:10
Reviewer Update
Thank you so much! It is the store in Kokstad.