WHAT A RUDE & ARROGANT STORE MANAGER

I app**** for an American Swiss account card on the TFG website & it was approved. Upon calling the call centre, I was told to take my ID or Drivers Licence & proof of income to my nearest store to get my card. I specifically asked if I could take my Drivers Licence as A) it is acceptable by FICA laws & B) I do not have my ID book. I was told that this was fine. Thus, I took my last 3 payslips & my Drivers as well as a copy of my ID & went to the store in Rosebank Mall. The store manager came out and said to me that she wont accept my drivers licence. So, I asked why the call centre had agreed it would be fine & her response was so rude and arrogant that she would not accept my drivers licence, doesn't care what the call centre said & cant help me. She said that they had been de*****ed and that she decided they would only accept original ID books. The way in which she spoke to me was exceptionally rude & arrogant, and even after my saying that I thought the way she was dealing with me was bad customer service, she was still snotty kept cutting me off & was waving her hands about as if she wanted to chase me out of the store. I am absolutely shocked at the bad/brash attitude!