Westgate American Swiss needs better customer service

Hello Peter

I ordered a ring in August I told the ladt the size she insisted that my fiance size it when I told her the size already. The consultant only captured it the following month. While finance sized the ring she insisted on another size but the size we wanted was already stated several times. Eventually she captured the size as we insisted after beating around and insisting on a size that won't fit which is bigger then only was a special order created when it should have been created on the first walk in at the Westgate store. The consultant captured information wrong countless times after correcting it. I was told it would be in store the 15th October and now again told the 6 November which is too late when I told the consultant I need it for the 19th October the day of collection so now I have to get married with no ring and the consultant did phone but spoke over me and wants a solution from me when I need to make a plan B for a righ please assist in this regard consultant is nonhlanla Westgate store and this is not the first complaint she speaks over me when trying to ask questions the service was and still is bad what did I do in this regard