NJ
Nicholas J
1 reviews | Active since Apr 2020
20 Jun 2023, 10:01
Wedding Ring repair experience
Just a heads up for those that purchase jewelry with diamonds at american swiss, please ensure you ask for your diamond certificate, you will need it for when you need to repair the jewelry you purchasing, and also when you bring your broken jewelry to one of their branches to submit for repairs (which you will as their jewelry tends to break easily after purchasing) Make sure the staff does not touch it, I repeat, make sure they DONT TOUCH IT!, because they will break it further to the point where it becomes beyond repair, as my wife's wedding ring can no longer be repaired now, which was advised by the supplier of American swiss. Just sharing a lesson I have learned.
Helpful (0)
Replies (6)0
Replies (6)
American Swiss's replyOfficial
20 Jun 2023, 10:54Good morning Nicholas
Your complaint is noted and will be forwarded to the field management team to address.
Kindly confirm which store you last dealt with - American Swiss Mitchells Plain or American Swiss Bayside.
we await your response.
With thanks
Kind regards
Jewellery Customer Care
Your complaint is noted and will be forwarded to the field management team to address.
Kindly confirm which store you last dealt with - American Swiss Mitchells Plain or American Swiss Bayside.
we await your response.
With thanks
Kind regards
Jewellery Customer Care
American Swiss's reply20 Jun 2023, 10:54
Official
Good morning Nicholas
Your complaint is noted and will be forwarded to the field management team to address.
Kindly confirm which store you last dealt with - American Swiss Mitchells Plain or American Swiss Bayside.
we await your response.
With thanks
Kind regards
Jewellery Customer Care
Your complaint is noted and will be forwarded to the field management team to address.
Kindly confirm which store you last dealt with - American Swiss Mitchells Plain or American Swiss Bayside.
we await your response.
With thanks
Kind regards
Jewellery Customer Care
NJ
Nicholas J's updateReviewer Update
20 Jun 2023, 11:39Good Morning,
My apologies - It was at the Table Bay Mall that I submitted the repair.
I first tried to submit it for repairs at Bayside which also handled the ring poorly however, they advised that they can't accept it without a diamond certificate which I didn't receive after purchasing the ring at the Mitchells Plain Branch.
I then submitted it for repairs at Table Bay Mall which they accepted however, upon handing the damaged ring over to the staff, they decided to inspect it, and upon their inspection, the staff broke the ring further, where a simple crack became a broken off piece of the ring, Few days later after we were told that the ring can not be repaired, we received the ring in a state where the damage was much worse.
The staff were lovely people though, it's just the situation and the experience could have been better given the sensitive and fragile situation, The handling of the damaged ring was poor on the staff side, and not receiving a diamond certificate upon purchasing the ring also played against me which made the process much more strenuous.
My apologies - It was at the Table Bay Mall that I submitted the repair.
I first tried to submit it for repairs at Bayside which also handled the ring poorly however, they advised that they can't accept it without a diamond certificate which I didn't receive after purchasing the ring at the Mitchells Plain Branch.
I then submitted it for repairs at Table Bay Mall which they accepted however, upon handing the damaged ring over to the staff, they decided to inspect it, and upon their inspection, the staff broke the ring further, where a simple crack became a broken off piece of the ring, Few days later after we were told that the ring can not be repaired, we received the ring in a state where the damage was much worse.
The staff were lovely people though, it's just the situation and the experience could have been better given the sensitive and fragile situation, The handling of the damaged ring was poor on the staff side, and not receiving a diamond certificate upon purchasing the ring also played against me which made the process much more strenuous.
NJ
Nicholas J's update20 Jun 2023, 11:39
Reviewer Update
Good Morning,
My apologies - It was at the Table Bay Mall that I submitted the repair.
I first tried to submit it for repairs at Bayside which also handled the ring poorly however, they advised that they can't accept it without a diamond certificate which I didn't receive after purchasing the ring at the Mitchells Plain Branch.
I then submitted it for repairs at Table Bay Mall which they accepted however, upon handing the damaged ring over to the staff, they decided to inspect it, and upon their inspection, the staff broke the ring further, where a simple crack became a broken off piece of the ring, Few days later after we were told that the ring can not be repaired, we received the ring in a state where the damage was much worse.
The staff were lovely people though, it's just the situation and the experience could have been better given the sensitive and fragile situation, The handling of the damaged ring was poor on the staff side, and not receiving a diamond certificate upon purchasing the ring also played against me which made the process much more strenuous.
My apologies - It was at the Table Bay Mall that I submitted the repair.
I first tried to submit it for repairs at Bayside which also handled the ring poorly however, they advised that they can't accept it without a diamond certificate which I didn't receive after purchasing the ring at the Mitchells Plain Branch.
I then submitted it for repairs at Table Bay Mall which they accepted however, upon handing the damaged ring over to the staff, they decided to inspect it, and upon their inspection, the staff broke the ring further, where a simple crack became a broken off piece of the ring, Few days later after we were told that the ring can not be repaired, we received the ring in a state where the damage was much worse.
The staff were lovely people though, it's just the situation and the experience could have been better given the sensitive and fragile situation, The handling of the damaged ring was poor on the staff side, and not receiving a diamond certificate upon purchasing the ring also played against me which made the process much more strenuous.
American Swiss's replyOfficial
20 Jun 2023, 12:12Hi Nicholas
Thank you for your response and for clarity.
We will allocate this to the field management team for the Table Bay Mall store.
Kind regards
Jewellery Customer Care
Thank you for your response and for clarity.
We will allocate this to the field management team for the Table Bay Mall store.
Kind regards
Jewellery Customer Care
American Swiss's reply20 Jun 2023, 12:12
Official
Hi Nicholas
Thank you for your response and for clarity.
We will allocate this to the field management team for the Table Bay Mall store.
Kind regards
Jewellery Customer Care
Thank you for your response and for clarity.
We will allocate this to the field management team for the Table Bay Mall store.
Kind regards
Jewellery Customer Care
NJ
Nicholas J's updateReviewer Update
06 Aug 2023, 15:28Good day, I noticed I received an sms stating my Complaint has been resolved but the we haven't resolved anything. Your area manager was ****, she didn't help me at all.
NJ
Nicholas J's update06 Aug 2023, 15:28
Reviewer Update
Good day, I noticed I received an sms stating my Complaint has been resolved but the we haven't resolved anything. Your area manager was ****, she didn't help me at all.
NJ
Nicholas J's updateReviewer Update
06 Aug 2023, 15:32She attempted to place the blame on us, however we stated that they need to use their camera's but apparently they couldn't because they can only use it for ******* purposes. Your treatment towards your customers are pathetic and regarding inquires are even beyond pathetic. Your guys are giving your brand a super bad name, word will spread, trust me.
NJ
Nicholas J's update06 Aug 2023, 15:32
Reviewer Update
She attempted to place the blame on us, however we stated that they need to use their camera's but apparently they couldn't because they can only use it for ******* purposes. Your treatment towards your customers are pathetic and regarding inquires are even beyond pathetic. Your guys are giving your brand a super bad name, word will spread, trust me.
NJ
Nicholas J's updateReviewer Update
06 Aug 2023, 15:35You even had the audacity to give me back the ring that you damaged and lose a diamond and told me it's my problem, like who does that?
NJ
Nicholas J's update06 Aug 2023, 15:35
Reviewer Update
You even had the audacity to give me back the ring that you damaged and lose a diamond and told me it's my problem, like who does that?