we were misinformed because the consultant wanted

12 March my sister and I went shopping for a laptop for our nephew, who needs it for his varsity assignments. We we assisted by Lindo. We wanted something cheap but yet sufficient , so Lindo suggested that we buy it and should the owner not be happy we can bring it back. When we got home our nephew noticed that the laptop couldn't accomodate a USB which is one vital requirement for him. 13 March my sister went back to the store to exchange the laptop , Lindo was not available and she was attended to by Esmerelda the manager, who mentioned that their policy does not allow such goods to be exchanged. My sister told her what Lindo told us the previous day. Therefore Esmerelda promised to look into the matter and also promised to call my sister on Monday the 14 March. 48 hours later, We are still yet to hear from Esmerelda the manager. My sister called the store again Monday afternoon spoke to Yolanda who also promised to look into the matter, we also still waiting fir her to call back.Now the worst part is that the goods were not even used by ourselves as my nephew noticed that the laptop was locked by username : Jacqualine and we had no password codes to unlock the laptop. .