Watch Keeps Breaking, Nobody really seems to care

My partner purchased a Tempo watch for me for my birthday last year. When he purchased the watch, he asked if there was a guarantee or warranty on the watch, which he was assured there was. Since then, we have had nothing but issues with it. Firstly, the clasp was not tight enough and the watch kept coming off, so we took it back and Amrican Swiss "tightened" the clasp. At the same time, they also moved the pins in the watch as two of the pins were working their way out. About two months later, the clasp on the watch broke. I was then charged nearly R200 for the clasp to be replaced. A few months after that, we went back to American Swiss because the one pin on the watch kept coming out, we were told to bring the warranty card as well as the box so they can send it away. Today we go back to American Swiss only to be told that the strap only carries a 6 month warranty and we will need to pay for the pin to be fixed or replaced. If the original sales lady that sold him the watch had specified this, he probably wouldn't have bought the watch, and if american swiss had rather sent it away the FIRST time we took it back, then maybe we wouldn't be having these issues. The funniest part of this whole situation is that when I collected the watch after the Clasp was replaced, the sales lady tried to badger me into taking out a store account. The way I feel right now, i will NEVER shop at American Swiss for anything ever again and I wish they would just take the watch back so I never have to step foot in any American Swiss store again.