LL
Liam L

1 reviews | Active since Feb 2022

20 Oct 2022, 10:51

Waste of money

Recently purchased a name chain for my wife from American swiss online which turned out to be a pathetic purchase. Unfortunately it is a personalized item which is non returnable.

Fully paid for the chain upon ordering and when I received it I realized how small the name plate and the floss like chain was. Had the name plate and chain weighed and does not even weigh 1 gram together which does not justify the amount spent on the chain.

Now I've got a useless piece of jewelery that will lay in a draw until I get it melted down for something useful.

0
Replies (3)
American Swiss
American Swiss's reply20 Oct 2022, 13:49
Official
Good afternoon Liam 

Your complaint is noted and will be forwarded to the relevant department.

Kind regards
Jewellery Customer Care 
LL
Liam L's update21 Oct 2022, 08:38
Reviewer Update
Another automated response to make it seem as if the problem is being dealt with. I would like to know how American swiss justifies the price I paid for something that looks as if it was made with a gold foil leaf.
American Swiss
American Swiss's reply24 Oct 2022, 15:51
Official
HI Liam

According to our records this matter has been addressed and a response provided via email.

Kind regards
Jewellery Customer Care