Waiting for my watch

Good day.<br> <br> I Bought a Tempo watch from the Paarl American Swiss in January 2014. Around September my clasp on the watch broke so I took it into the Paarl Mall branch on the 11th of October 2014 to have it repaired. They told me that they have to send it away. I said it was okay and asked about the price. I was told they could not give me a price but they can get back to me within a week or two with the price. Eventually a week passed and then another week and I received no call.<br> <br> I waited about a month, called back And I was told the person who handled my request doesn't work there anymore and took my details saying they will get back to me. Shouldn't repairs all be on the system as I received a printout when I dropped it off? It is now nearing the end of January and still no feedback from American Swiss. I am not at all pleased about this service. At most it should take a week to replace a pin in my watch but here I am still watchless. I am not prepared to pay for this type of service. <br> <br> Please get back to me.