Very very Poor customer service

I bought earrings last week Friday but my daughter doesn't like them because of the design, and on Monday I went to the store American Swiss Key West, and told them that my daughter doesn't like them and I would like to return them the lady said they don’t exchange earrings. Yesterday Tuesday I phoned their customer service and poked with the guy unfortunately I don't remember his name, but he said as long as there is still a box and slip I can exchange or refund then I called back to the store and told them that I phoned their customer service and they said I can return them then the store manager said she will call the area manager and ask if I can return the earrings fine then she phone me back she said yes I can return them tomorrow which today (Wednesday) she asked what time I will come I said at 12 and I came today then she started to give attitude asking me who I spoke to in customer service and i told her I don't remember the person name I was talking to🤷🏽♂️, she if I don’t get the name she won’t exchange them for me and here in the store they don't have money to give me while we agreed with the time 😡😡😡, Today I wasted my time, going to do something that didn’t even help me. So this is how TFG stores trained their employees to treat their customers.