DD
Danielle D
1 reviews | Active since Sept 2020
21 Sept 2020, 14:49
Very disappointed
I purchased earrings December 2019.The stones on the earrings starting falling off. I took it back to the store last week Sunday I was told by Shameegah her manager would call me the Tuesday. I received a call from one of the staff members the Wednesday she have no customer service spoke to me as if I'm one of her friends. Thursday the manager Tosca called me advising the earnings cannot be fixed due to moist i disputed this she then said she would send me a report by Tuesday 22/09. Today she called me advising she never promised to send any report and basically telling me that it's not real gold that they selling I asked her about it she then got upset and said I'm putting words in her mouth and on my slip it stated it's 9ct gold. I want my money back!!! I was not told about 6 months warranty on earrings when I purchased it!!!!
Helpful (0)
Replies (8)0
Replies (8)DD
Danielle D's updateReviewer Update
22 Sept 2020, 19:11I haven't received any response as yet??
DD
Danielle D's update22 Sept 2020, 19:11
Reviewer Update
I haven't received any response as yet??
American Swiss's replyOfficial
23 Sept 2020, 08:54Good morning Danielle
Your complaint is noted and will be forwarded to the field management team to address.
Kindly advise as to which American Swiss store you are dealing with.
We await your response.
Kind regards
Jewellery Customer Care Team
Your complaint is noted and will be forwarded to the field management team to address.
Kindly advise as to which American Swiss store you are dealing with.
We await your response.
Kind regards
Jewellery Customer Care Team
American Swiss's reply23 Sept 2020, 08:54
Official
Good morning Danielle
Your complaint is noted and will be forwarded to the field management team to address.
Kindly advise as to which American Swiss store you are dealing with.
We await your response.
Kind regards
Jewellery Customer Care Team
Your complaint is noted and will be forwarded to the field management team to address.
Kindly advise as to which American Swiss store you are dealing with.
We await your response.
Kind regards
Jewellery Customer Care Team
DD
Danielle D's updateReviewer Update
23 Sept 2020, 13:18Good Afternoon I purchased at the store in Vangate Mall
DD
Danielle D's update23 Sept 2020, 13:18
Reviewer Update
Good Afternoon I purchased at the store in Vangate Mall
American Swiss's replyOfficial
23 Sept 2020, 14:16Hi Danielle
Thank you for your response.
You will be contacted by a member of the field management team.
Kind regards
Jewellery Customer Care
Thank you for your response.
You will be contacted by a member of the field management team.
Kind regards
Jewellery Customer Care
American Swiss's reply23 Sept 2020, 14:16
Official
Hi Danielle
Thank you for your response.
You will be contacted by a member of the field management team.
Kind regards
Jewellery Customer Care
Thank you for your response.
You will be contacted by a member of the field management team.
Kind regards
Jewellery Customer Care
DD
Danielle D's updateReviewer Update
13 Oct 2020, 13:40I spoke to Michael the area manager on 24/09 he told me my earrings would be assessed but till to-date I haven't received a call or any followup. I was at the store Sunday for feedback I then received a call from shumeez yesterday stating her manager already called me I need to collect my broken earrings which was before I logged this query on hello Peter. The last person I spoke to was Michael can I be contacted I am disgusted by the service if I don't follow up I don't get any feedback.
DD
Danielle D's update13 Oct 2020, 13:40
Reviewer Update
I spoke to Michael the area manager on 24/09 he told me my earrings would be assessed but till to-date I haven't received a call or any followup. I was at the store Sunday for feedback I then received a call from shumeez yesterday stating her manager already called me I need to collect my broken earrings which was before I logged this query on hello Peter. The last person I spoke to was Michael can I be contacted I am disgusted by the service if I don't follow up I don't get any feedback.
DD
Danielle D's updateReviewer Update
17 Oct 2020, 18:06So I spoke to Michael on the 13th and he advised my earrings cannot be repaired I requested a report from the jeweler to be emailed to me and I'm still waiting so am I going to wait another month for feedback this is really ridiculous now I will be logging a complaint with the CGSO can someone higher than Michael contact me please I'm am tired of this ****ty service I'm sure if I had to purchase goods in a bigger store I wouldn't get such ****ty service!!!
DD
Danielle D's update17 Oct 2020, 18:06
Reviewer Update
So I spoke to Michael on the 13th and he advised my earrings cannot be repaired I requested a report from the jeweler to be emailed to me and I'm still waiting so am I going to wait another month for feedback this is really ridiculous now I will be logging a complaint with the CGSO can someone higher than Michael contact me please I'm am tired of this ****ty service I'm sure if I had to purchase goods in a bigger store I wouldn't get such ****ty service!!!
American Swiss's replyOfficial
19 Oct 2020, 08:14HI Danielle,
Your message is noted and has been forwarded to the Field management team to address. You will be contacted with feedback soonest.
Kind regards
Jewellery Customer Care
Your message is noted and has been forwarded to the Field management team to address. You will be contacted with feedback soonest.
Kind regards
Jewellery Customer Care
American Swiss's reply19 Oct 2020, 08:14
Official
HI Danielle,
Your message is noted and has been forwarded to the Field management team to address. You will be contacted with feedback soonest.
Kind regards
Jewellery Customer Care
Your message is noted and has been forwarded to the Field management team to address. You will be contacted with feedback soonest.
Kind regards
Jewellery Customer Care
DD
Danielle D's updateReviewer Update
01 Nov 2020, 20:53And I'm still waiting for the report from the jeweler to be sent to me by Michael seriously??? This is pathetic
DD
Danielle D's update01 Nov 2020, 20:53
Reviewer Update
And I'm still waiting for the report from the jeweler to be sent to me by Michael seriously??? This is pathetic