VERY BAD SERVICE LEVEL & CLIENT INTERACTION

<p>On Friday past (09/09/2016) I walked into the American Swiss store at The Glen Branch, and kindly explained my problem with a Samsung I purchased at the Vanderbijlpark branch on March the 3rd.</p> <p> </p> <p>They lady Mpho Ramatlo's assistnat told me to go the the shop next door, and they will help me. I went their and they said that the device was purchased at American Swiss and they have no relation with them. I then had to go back to the store and tell them that this device is still under warrantee and that it has a fault on it. She then suggested I (the client) drive around and go back to Vdbijl branch (I live in Alberton), or go to another store where they sell Cellphones.</p> <p> </p> <p>I refused to as I see American Swiss as one brand and dont see why I should be driving around when this is one firm. Then I realized she didnt know how to do this and had to get onto the phone and call another branch to find out how to go about. After that, she left me in the store and then went to the Sterns branch to find out what the proceudre is?</p> <p> </p> <p>After almost 30 min I was then told that she would book it, BUT it would take approx 30 days for this to happen and be returned. I asked her to find out how long exactly and then call me. (Which obviously didnt happen). She then told me to drive back home and go fetch the charger and bring it to her, and then only will she send it off to wherever.</p> <p> </p> <p>I was shocked to say the least.</p> <p> </p> <p>I then asked if they have different sizes for a particular ring I was interested in and she brushed me off by sayin, no thats the only size, and if I want it sized I have to wait TWO MONTHS??? What? This is a cheap R399 ring, nothing special. Not = No Sir let me try and source it from another branch, and get back to you?????</p> <p>On 12/09/2016 I requested my wife to go and fetch the device at the store as I still didnt know how long this was going to take as Mpho just didnt bother. She gave my wife an attutde of note, and said she will not do this, as it is already booked in. After my wife gave her a mouthful, did she return it with an enormous amount of attitude.</p> <p> </p> <p>I strongly suggest that you as a group, TRAIN your BEEE staff BEFORE placing them on Branch level to ensure that they can handle ANY query WITHOUT ATTITUDE, as we as the clients PAY their salaries. </p> <p> </p> <p>It is VERY clear that this lady is NOT suited to be on front office level as she has no ettiqutte re: clients or service.</p>