Very bad service from the ladies at American Swiss Wonderboom Junction.

We gave in a ring to get it resized and was informed last week that the ring would be ready today. When my wife phoned today the lady answering was very nasty and told my wife she already phoned her with the info that the ring is not ready. My wife didn't receive any phone call from them and informed the lady then she told my wife that she didn't answer the phone. While my wife was explaining that she didn't receive a phone call from them the lady just ended the call and now my wife can't get through. This is very bad service from this branch. The two ladies working there were also rude when we took the ring in.