1 reviews | Active since Oct 2013
Utterly Disgusted in product quality
<p>I have been wearing my wedding band since November last year and my ring has been in for repairs thrice already because the diamonds keep falling out and the the right get cracked as well. </p> <p>I was in store numerous times and because my ring was was purchased on sale they refuse to give me another ring to the actual value which is R10 000. I am seriously disgusted in products of American Swiss. I have a ring which was purchased from sterns 4years ago and not once have I ever encountered any issues with it. The colour has not even faded as it is a white gold ring. A month after wearing my rings from American Swiss they started fading.</p> <p> </p> <p>I better get a response asap and I demand a new ring for all the trouble that I have been through! This is unacceptable!!! And it's not like your jewellery is cheap! </p>
Good morning Anastacia
Thank you for bringing this matter to our attention.
Your complaint will be forwarded to the field management team to handle.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
Good morning Anastacia
Thank you for bringing this matter to our attention.
Your complaint will be forwarded to the field management team to handle.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
I was contacted and told to return my ring with the slips and it will then be sent to an accessor. I took it back and was told I can only take a ring to the value of R2500 cos that's what I paid for the ring and not to the actual value which is R10000 I am so passed off with this chap jewellery store! For all the trouble I had to go through with this ring and that's the best that they can do!!! I will be going further with this because this is unacceptable and simply exploitation and I won't put up with it.
I was contacted and told to return my ring with the slips and it will then be sent to an accessor. I took it back and was told I can only take a ring to the value of R2500 cos that's what I paid for the ring and not to the actual value which is R10000 I am so passed off with this chap jewellery store! For all the trouble I had to go through with this ring and that's the best that they can do!!! I will be going further with this because this is unacceptable and simply exploitation and I won't put up with it.
****ed off with this **** jewellery store
****ed off with this **** jewellery store
Good afternoon Anastacia
Your comments with regards to your complaint are noted and have been forwarded to the relevant team.
kind regards
Jewellery Customer Care
Good afternoon Anastacia
Your comments with regards to your complaint are noted and have been forwarded to the relevant team.
kind regards
Jewellery Customer Care