gJ
gwen J

1 reviews | Active since Jun 2013

22 Mar 2016, 20:32

UTTERLY BAD SERVICE

Yesterday (Monday 21 March) my daughter-in-law was at Metlife Plaza and I asked her to check out the watches at American Swiss for me. She whatsapped me the Tempo watches in stock and gave me the prices given to her by the sales staff. I immediately loved the one for R599. Unfortunately when I got there just on 1pm they were closed.<br> I went back today (Tuesday 22 March) to buy the watch. When the saleslady took it from display, I said to her that it is R599 - to which she responded - NO she has to scan because the prices change EVERY day - HELLO!! She then told me it's R699. I contested this as pricing ON watch still said R599. Even when my hubby asked where manager is we gaot NO reply. He insisted that we get it for the price ON watch, but she refused!<br> Now COME ON American Swiss - I KNOW your SALE starts 24th and TOLD her that!! You put the price up from 1 day to the NEXT by R100 and then want to \kamma\" sell it as a SPECIAL! THIS IS HOW WE GET TAKEN EVERYDAY FOLK!!!!!<br> American Swiss needed to give me that watch AT THE PRICE ON THE WATCH!!!!!<br> This is TOTALLY UNACCEPTABLE! "

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Replies (1)
American Swiss
American Swiss's reply23 Mar 2016, 09:36
Official
Hello gwenjonker,

Thank you for bringing this to our attention.

We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.

We apologize for the inconvenience caused.

The Field Manager will make contact with you directly to resolve this complaint.

Your patience and understanding is appreciated.

Regards,
The American Swiss Customer Care Team