Useless Services

My husband opened an account at American Swiss in Cradlestone Mall to purchase a ring for me, he then paid the installments for a few Months then we decided to pay off the account...on the 20/02/2017 I went into the store to settle the account, then I found out my husband was given a mans insurance without his concern and it was accumulating more money for us to pay...I then spoke to lady that was assisting me at the time going by the name of Addie to calculate all the installment for the 'Mans Insurance" and remove the amounts from my settlement amount and then I paid the settlement, she then phoned a lady at their head office working with the insurance to inform her of my query and the fact that I am cancelling that insurance.... then the lady Asanda Nqayi requested we send an email to her requesting the cancellation and said she will sort it out......8 months down the line the issue was still not resolved the store requested me to send them the email I have sent to Asanda in February which I did, I waited and waited for the stores help and 2 months after that in December on the 20/12/2017 i went again to the store and we spoke to a lady called Shereen in head office than she told me Asada is on leave and she is the only person that can assist however she will assist me as soon as the 1st week of January 2018 when she is back and she has asked me to send her the very email I have sent to Asanda in Feb'....as this is happening they keep on adding money on my hubby's account which we have paid up still accumulating the mans insurance every single month and busy with endless calls telling my husband they will take him to lawyers as he is owing them money........February 2018 I went again to complain with regards to the account and was given a ladies email address in the complaints department by the name of Gail , I have sent her the email on the 19/02/2018 and no response from her.....I went to the store again in March when I received a statement that said we owe them R1017.34 and that money was for calls they made to us and emails they have sent ....how flippin rediculous is that , I will never ever use the TFG store ever again as I am so dissgusted with their service and I have even started hating the ring which we bought at their store and their lack of customer service...they are trying to milk my husbands money by scaring us with their lawyers.......they are just sitting in positions getting paid for *** in the meantime we must keep on paying paying without receiving any assitance or what so ever ...the lady in the branch by the name of Tumi had tried every trick in the book to try and assit us with no help or what so ever from the so called people in high possitions .....I am warning every one who is trying to open an account with this people to not waste their childrens money and support useless companies