Useless Sales Staff

I went to American Swiss at The Mall Of The South to get a new strap for my watch. Point number 1 this salesman stood there without offering to help us, my wife had to ask the salesman if he could please order her a strap for a Diesel watch, from Diesel as they are stockists of these watches. The guy that looked like he was woken up by my wife told no he can't and that we should go back to where we bought the watch. I explained to the ever so help full salesman that its not a warranty claim, we want to buy it and pay for it. He then told me ''eish its company rules'', we must go back to the store where we purchased the watch. With this superior sales service provided by this sleepwalking salesman, I would like to inform American Swiss that we will be closing our Platinum Account with them that we have since 2002.