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Motsamai M

1 reviews | Active since Oct 2023

17 Nov 2025, 13:37

URGENT: Demand for Full Refund and Write-Off - ******** Jet Club Magazine Charges after Account Settlement

URGENT: Demand for Full Refund and Write-Off - ******** Jet Club Magazine Charges after Account Settlement I am writing to file a formal complaint and demand immediate resolution regarding ******** and unconsented charges for the Jet Club Magazine on my account, resulting in persistent harassment from your collections department. I confirm that my primary TFG account was settled in full and closed in August 2025. Despite this final settlement, I have since been subjected to continuous, aggressive debt collection attempts regarding a purported "outstanding balance." This outstanding balance consists entirely of charges for the Jet Club Magazine, a subscription I have never, at any point, consented to, authorized, or received a benefit from. TFG has been ********ly deducting fees for this magazine for an extended period, charges which I consider to be *****ulent. I explicitly refute the legitimacy of this debt. I demand two immediate and necessary actions from TFG: 1. Immediate Write-Off: The current outstanding balance related to the Jet Club Magazine must be immediately written off and removed from my credit profile, as it is based on unconsented and unauthorized charges. 2. Full Refund: I demand a full, detailed refund for every single Jet Club Magazine subscription fee that has been charged to and paid by me since the inception of this unauthorized subscription. I require TFG to investigate this matter thoroughly, provide proof of my explicit consent for this subscription, and cease all collection activities immediately. Failure to resolve this comprehensively by writing off the alleged debt and processing the full refund will result in further escalation to the National Credit Regulator (NCR) and other relevant consumer bodies. I expect confirmation of these actions within 48 hours.

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Replies (1)
American Swiss
American Swiss's reply17 Nov 2025, 14:15
Official
Good afternoon Motsamai 

 
We hereby confirm receipt of your complaint.  
 
It has been duly logged in our system and will be addressed soonest.  
 
You will be notified of the outcome in due course. 
 
Kind regards 
 
Retail Operations Hub 
TFG