JP
Johannes P

1 reviews | Active since Jul 2016

27 Oct 2016, 13:42

Upgrade line / offline time

<p>Pathetic service went there on sunday and went back everyday and no service took all my documents to sterns to email it as american swiss printer were broken today i went to american swiss first they didnt bother phoning the call center so i went to sterns and they assisted me hapily and told me acount is aproved but i need to go to american swiss to collect my card i think this is really bad service and i dont appreciate it they must start getting service to their clients </p>

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Replies (1)
American Swiss
American Swiss's reply27 Oct 2016, 14:04
Official

Good afternoon Johannes

Thank you for taking the time to report your experience. Your comments have been received by our Customer Care Team and will be escalated to the field management team. We would like to confirm that a representative of the field management team will be in contact with you directly to ensure that the matter is addressed.

Kind regards

Jewellery Customer Care