Unsatisfactory Service

I have an account for many years with American Swiss. At some point I took out a subscription on a children's magazine and subsequently called in to cancel it. Approximately five years later I discovered that I am still being charged for it and again asked for it to be canceled. I called in many times to try and obtain a credit for the years I was being charged after cancelation but to no avail. Customer care (if they answer) do not help and just transfer you to someone else who is not available. Collections say they cannot send an email to customer care to pass the credit. Now attorneys have the account. I spoke to a lady who promised to speak to American Swiss to resolve the issue but again nothing was done. In the meantime I am being charged interest snd for phone calls and harassed endlessly by these attorneys and the matter remains unresolved. If there is anyone left in this company who is still interested in their jobs, I would like them to call me to resolve rhis. I will not pay until the credit is passed.