Cvdm
Claudia van der merwe
1 reviews | Active since Apr 2024
30 Dec 2025, 11:13
UNSATISFACTORY, POOR, AND DISGUSTING SERVICE – DEMAND IMMEDIATE RECTIFICATION (Complaint 05/11/2025)
Dear American Swiss Mall of Africa Manager and Customer Service Team,
I lodged a formal complaint on 5 November 2025 regarding a defective ring purchase. You contacted me personally and promised a resized replacement within 6-8 weeks (by end-December 2025). To date, I have received no updates, calls, or delivery, despite the deadline passing.Additionally, my husband's ring has experienced severe color fading after just one month of wear, indicating unacceptable quality. This combined with the poor follow-through represents the worst customer service experience.
WORSE CUSTOMER SERVICE EVER.. I WILL NEVER EVER RECOMMEND AMERICAN SWISS TO ANYONE!!!
WHEN WILL THIS BE SORTED????
Helpful (0)
Replies (3)0
Replies (3)
American Swiss's replyOfficial
02 Jan 2026, 13:15Good afternoon Claudia
We hereby confirm that your complaint is noted and will be forwarded to the relevant team to address.
You will be contacted soonest.
Kind regards
Retail Operations Hub Customer Care
We hereby confirm that your complaint is noted and will be forwarded to the relevant team to address.
You will be contacted soonest.
Kind regards
Retail Operations Hub Customer Care
American Swiss's reply02 Jan 2026, 13:15
Official
Good afternoon Claudia
We hereby confirm that your complaint is noted and will be forwarded to the relevant team to address.
You will be contacted soonest.
Kind regards
Retail Operations Hub Customer Care
We hereby confirm that your complaint is noted and will be forwarded to the relevant team to address.
You will be contacted soonest.
Kind regards
Retail Operations Hub Customer Care
Cvdm
Claudia van der merwe's updateReviewer Update
08 Jan 2026, 16:02Good day
To date still no response or call from American Swiss mall of Africa after the manager promised feedback in November already
if no response or ring received will I escalate this matter even further!!!
regards
Claudia
***
To date still no response or call from American Swiss mall of Africa after the manager promised feedback in November already
if no response or ring received will I escalate this matter even further!!!
regards
Claudia
***
Cvdm
Claudia van der merwe's update08 Jan 2026, 16:02
Reviewer Update
Good day
To date still no response or call from American Swiss mall of Africa after the manager promised feedback in November already
if no response or ring received will I escalate this matter even further!!!
regards
Claudia
***
To date still no response or call from American Swiss mall of Africa after the manager promised feedback in November already
if no response or ring received will I escalate this matter even further!!!
regards
Claudia
***
American Swiss's replyOfficial
15 Jan 2026, 14:03Good afternoon, Claudia
According to our records this matter has been addressed and is resolved.
Kind Regards
Retail Operations Hub
Customer Care Team
According to our records this matter has been addressed and is resolved.
Kind Regards
Retail Operations Hub
Customer Care Team
American Swiss's reply15 Jan 2026, 14:03
Official
Good afternoon, Claudia
According to our records this matter has been addressed and is resolved.
Kind Regards
Retail Operations Hub
Customer Care Team
According to our records this matter has been addressed and is resolved.
Kind Regards
Retail Operations Hub
Customer Care Team