GM
Gracian M
1 reviews | Active since Mar 2023
11 Mar 2023, 23:53
Unprofessional staff members running the floor
Today I came in to get a ring for my husband. I am a woman of color. I greeted the attendant in English, and He greeted me back in Xhosa. I asked him to show me to the male rings in English and he answered me back in Xhosa. We speak French, Canadian citizens. I asked for a seat for my mother in law in English, and he proceeded to communicate with us in Xhosa. I did not appreciate the forced fami****ity he wanted. All I wanted was to be professionally shown to the rings I wanted to see. After he realized we will not be answering him in the vernacular he felt I should be speaking he lost interest in serving us so we left.
American Swiss Canal Walk, Century City Cape Town, South Africa
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Replies (1)American Swiss's replyOfficial
20 Mar 2023, 16:03Good afternoon Gracian
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
American Swiss's reply20 Mar 2023, 16:03
Official
Good afternoon Gracian
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
