Unprofessional staff

On Saterday 14 October 2017 at about 15:29 I visited the American Swiss Zevenwacht Kuilsriver to have my 7 year old daughter's ears pierced.

However the service I received was not short of disgusting.

I was assisted by Vuyokaszi who's initial assistance was fairly ok , while I was in the store the staff the was more interested in their own conversation regarding the Avon products whch one of them where selling. ( 4 staff in total)

Vuyokazi who was at the till point spoke back and forth to the other staff at the back office with little to no consideration for the customers in the store another couple came into the store not even being approached by someone for assistance.

The" Avon selling" staff member came from the back office to spray some perfume on Vuyokazi for her to smell again no acknowledgement for the customer being me.

She asked for my details which I thought was to load on system for my purchase, little did I know it was for a rewards card

When I mentioned this to her her response was that she is giving it for free to me, I informed her that I do not want any promotional sms's,calls or anything of the sort .Her response dont worry it wont happen.I signed and took the card.

Normally I would show my unhappiness however having my daughter with me who was already a bit anxious to have her ears pierced I decided against it .

To top it all off the "Avon selling" lady loadly asked her colleague in the back who was on her way out if she was working on the Monday .

When it came time to pierce three of the staff was "are you gonna do it are you gonna do it" I was very close to loosing my composure , they are dealing with a child and this is the way the act.When I wanted to check if the piercing was fine the one lady loadly informed me to not touch it, I'm well aware not not to touch the sensitive area which was pierced however the way she spoke was unacceptable .

I mentioned to Vuyokazi before I left the store that they were more concerned about their own conversation that customers she basically just brushed it off.

After my experience on Saturday I honestly to do think I will visit that particular store again, I myself work in client service and would never think of letting customers feel like assisting them was more of an inconvenience than making a sale.

For a big group such as Foschini retail I would think that customer service would be a top priority .