AR
Anil R

1 reviews | Active since Oct 2021

22 Aug 2022, 08:50

Unnecessary email and SMS costs

I am Mr Anil Ratheepaul I have been a customer of American Swiss from the 90s . I want to inform customers that American Swiss is charging R20 for an email and R2.80 for an SMS. We pay our accounts on time ,American Swiss makes enough profit off us to charge us for emails and SMS ..It is disgusting that they can do this as my account is up to date without any missed payments...You make enough profit off customers to charge them saparate for emails and SMS...I would like to close my account as I don't need greedy people charging ridiculous charges and profiting off stupid basic necessities...Totally dissatisfied customer please close my account. You guys are doing ****************.

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Replies (3)
American Swiss
American Swiss's reply23 Aug 2022, 08:49
Official
Good morning Anil

Your complaint is noted and will be forwarded to the relevant department to address.

Kind regards
Jewellery Customer Care 
AR
Anil R's update24 Aug 2022, 19:47
Reviewer Update
Hello people. Received a reply from tfg.. I was informed that the deadline date for paying accounts was the first of each month, I was also informed that there's clause 9.3 and 9 .4 and 9.5 .2 which I have no idea what hey talking about , apparently it's there when you open the account. I opened the account in 1990s πŸ˜‚πŸ˜‚πŸ˜‚, the writing was so huge I could not have missed it stupid me.Tfg had their deadline changed from the 7th of each month to first...I am totally not happy with this as I enjoy tfg but I get paid on the last day of the month ,,,I have no breathing space to pay my tfg account...can someone tell me can I lodge a complain against tfg to the ombudsman for changing the. Dates of deadline from 7th to 1st...another thing is this 1st deadline a legal time to pay your account is it regulated by the NCR.Business is Business I get it, but there must be a cooling off period to pay your account if it was 7th now moved to 1st...I totally disagree with this change and they are making money of your missed deadline the 1st , which I feel is unconstitutional......do the math, they making money of missed deadline seriously have an issue with this as it's not about my account but collectively........thank you for reading my story I will follow up for the better of customers rights.πŸ’ͺ🏿πŸ’ͺ🏿πŸ’ͺπŸΏπŸ‘πŸΏπŸ‘πŸΏ
American Swiss
American Swiss's reply30 Aug 2022, 15:21
Official
Hi Anil
Your response is noted and has been forwarded to the relevant department.

Kind regards
Jewellery Customer care