PC
Patricia C

1 reviews | Active since May 2017

06 May 2017, 15:12

UNHAPPY MORE THAN UNHAPPY

<p>Bought a watch in January had a factory fault took it back waited for months then i had to go back to ask if the watch ia back. They gave me a watch that was in worse condition. Promised to send it back after weeks we asked and they havent even send it back. Then we were promised that they supply us with a new one. Got a call two weeks later to say the watch is there went to fetch the watch and they tryed to give us a wrong watch with another problem hoping we wouldnt noticed. When i confronted the lady and manager they said they did notice the fault. Well now they want to just refund the money and with that the sarcarm attitude was lovely... so professional. So from january to today still no watch money spend up and down to the store and all the airtime waste to do deal with unproffessional unhelpful staff. I cant thank them for the service because there was none. </p>

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Replies (1)
American Swiss
American Swiss's reply08 May 2017, 09:49
Official

Good morning Patricia

Thank you for taking the time to report your experience. Your comments have been received by our Customer Care Team and will be escalated to the field management team. We would like to confirm that a representative of the field management team will be in contact with you directly to ensure that the matter is addressed.

Kind regards

Jewellery Customer Care