TT
Tamryn T

1 reviews | Active since Oct 2022

17 Jun 2025, 21:13

unhappy dissapointed customer

I bought a wedding ring for my husband at American swiss promenade mall Mitchell's plain in August 2024 I am lodging a complaint as this ring is not even a year old and its broken...You charged us expensive for the ring and to have it resized on top of that only for it to last a couples of months..is that how u make you money? You guys have poor quality and i feel that is so very unfair.. I took it back to the store with the box that the ring was in only to be told that i can either have it fixed with their Jeweller or take it elsewhere to another shop because i have too pay Again and wait on a quote which i feel its UNFAIR..I was so disgusted by the way i was treated and the manner in which i was addressed the attitude i received from the sales assistance that assisted me at that branch you have no custome etiquette at all.The way i felt after that its like you got the money and no you treat you clients like dirt its wrong This is *********

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Replies (1)
American Swiss
American Swiss's reply19 Jun 2025, 11:15
Official
Good Day Tamryn

Your complaint is noted. 

The matter has been logged and referred to our field management team. 

Your reference number is CS-*** 

You will be contacted directly. 

Regards 

American Swiss Team