unhappy customer

I am so disappointed with the service I'm currently getting at the American swiss in gateway mall, I'm a fossil girly so I purchased two watches in December and in Feb. the one started fading and the stones came out which is not normal so i took it back in march and till today no one has updated me as to what's going on, every time i call in everyone has different story to tell, spoke to Maureen and all she kept telling me was that i have to pay if they fix the watch, later spoke to Nosimo but she also has not done a follow up, Salvey had said they sending it to fossil but no feedback till today.