unhappy about the type of customer service receive

A tempo genuine leather watch was given to me as a gift. After a week the leather started peeling off.the person took the watch back to the store. they then ordered another watch. A week after that I received the second watch. Only a exchange was done of the watches but nothing through the system. Three weeks later, the leather is peelling off again. Took it back to the store now they cannot do an exchange or refund. So a genuine leather watch is only suppose to last a month. Three weeks of wearing the watch and it looks like I wore it years already. This is simply unacceptable .