Unhappy

On 09 September 2019, I visited American Swiss Mall@Reds in Centurion Gauteng , I made a ring purchase for my mother's birthday and was promised it will be ready on the 13th September 2019. On the day the 13th September they called me and it was an incorrect ring upon arrival and i was advised i will receive a call when the correct ring arrives.

On 18 September 2019, i received a call from American Swiss and i was advised the ring is ready, upon arrival to the store I was told the systems are offline and i can only pay cash and i advised them I do not carry cash , i received attitude from the two ladies i found at the store and i advised them that it time consuming and driving to the Mall is costly so it is preferable that they let me know the following day so I may come for the collection and pay the repair/adjustments. The following day, there was no call, i do not believe the systems are still offline for two consecutive days..

It is the 20th September 2019 I have not still received a call. The attitude and inconsistent services is disheartening and upsetting as i initially told them the gift we will need it during the weekend of 21st September 2019.