Unfair Return Policy & No Response from American Swiss

I recently purchased a pair of earrings from the American Swiss Canal Walk branch as a gift for my wife. Unfortunately, they were not the correct type, so I returned them two days later, unworn and in perfect condition. However, I was informed that earrings cannot be returned.

At no point during the purchase was this policy communicated to me verbally, nor was there any clear signage stating that earrings are non-returnable. I only discovered this restriction when I tried to return them. As per the Consumer Protection Act (CPA), return policies must be clearly disclosed before purchase, not merely printed on a receipt after payment.

I raised my concern directly with American Swiss via email, requesting an exchange, store credit, or refund. However, despite following up, I have received no response to date.

This lack of transparency and poor customer service is extremely disappointing.