unfair

<p>Hi <span style="background-color: #ffffff;">On 11/01/2017(my birthday), I went to your Gateway branch American Swiss with my wife to purchase a gift for her, we were browsing the items in store when I saw a mungal sutra neck chain that caught my eye and I was very excited to buy it as a gift for my wife, the price tag on the item was marked R1299, and because the store had a 70% off promotion I assumed that was the marked down sale price of the item, I spoke the sales person in the store and confirmed the price on the computer at the till and I saw the price on the computer and it matched the same price that was in the price tag, thereafter the cashier asked for my account card which I gave her, she paused as if considering whether or not she should sell the item which was officially marked at R1299 on both the item and computer, she called another co-worker who came and told me that the item cannot be purchased, no explanation was given and I asked speak to the manager and was told that the manager is not in, I took a photo of the item as evidence of the price, my birthday was going very well and I was having a great day up until when I experienced this disappointment, it is very acceptable for a big company as yours to accept no liability for this huge pricing mistake, I called the head office and I am still awaiting a reply. Is this the manner in which your customers are treated? I feel that I should have been given the item at that price because it was not my error.</span></p>