Unattended Complaint

I wrote to TFG on 16 August 2022 with the complaint below, no one has made an attempt to contact me, ticket number is CS-923214 "I bought rings at ASJ Richards Bay on the 1st of December 2020, which were on promo @ 50% off, it was for my wedding which was going to be on the 15th of January 2021. We spent about R27000 for both the rings. Soon after the wedding one of the diamonds on my husband’s band fell off and we had to take the ring back for repairs- our original till slip was not returned to us. The repair numbers for the resizing and diamond replacements are: RE***-resizing RE***-resizing RE***-repair to his band-slip taken when repair was done.

In March 2022 my main ring cracked out of the blue whereas the small band remained fine; I took it to ASJ Newcastle to query why this would be as I expected the rings to be quality rings . The lady at the store said I should bring it in for repairs which cost me R741, the repair number RE***, my ring was back in the store on 22 March repaired. I wore it occasionally until I saw that it had cracked again this time the metal underneath the crown had also cracked, this was now in June 2022 and I sent it in to be repaired /assessed again, I was told that there was nothing wrong with the ring there might have been something that I had done to crack the ring- but that is not what she is saying it is an assumption, in any case the ring was taken in for repairs with repair number RE***, the ring came back to the store on the 22nd of July, I only went to pick it up on the 27th of July and found that though it was repaired it was still showing signs of potential cracking or bending; it was not a perfect circle and I refused to take the ring back. I asked the store to send both the rings back ( the main band and small band) for a quality check with repair number RE***

This left me without a ring and it is completely frustrating because a wedding ring is sentimental and to be without one is just not right. I have lost trust in your brand as such my husband has bought me another ring, we both feel that we have been inconvenienced from the onset when the diamond on his ring fell off and he too had to buy a dressing ring for the time that the ring was in for repairs. I am requesting a refund.

I have attached pictures of the rings we bought as well as my one how it looked when it cracked for the 2nd time, the first time it cracked it only cracked at the bottom

I’d like this resolved ASAP, my contact details are below."