Unacceptable Policy

I had the unfortunate experience of my bag ****** on Saturday, 9 March 2019, this included my wallet, along with all my cards. I visited the Greenstone Branch for a replacement card. The lady at the counter was uncertain about whether she could assist me using my Passport. She said she needed my ID #, Positive ID (Picture) and date of issue, all of which is on my passport. She was still uncertain and called the Customer Care. This person was rude and unwilling to assist, stating that it is company policy to only accept an ID and nothing else. I had just been to a clothing store and had my card replaced using my Passport, and I was able to make a purchase, immediately. I had also been able to apply for my Drivers licence using my Passport. I cant understand how a passport cant be used for a replacement card at your store. You seriously need to review your policies. So while I wait the 6-8 weeks for my new ID, I will not be allowed to make any purchases. During this time, I will get used to not purchasing from your store. I will now be closing my account with you, with immediate effect.