Unable to receive laybye cancellation money

<p>Me and my fiance (Thabo) made a laybye at American Swiss on 28 July 2016, on the 4th October we notified the store that we are cancelling the laybye and filled all the necessary documents and gave them the ID to make a copy,and the store manager Cariae told us we will have to wait for seven people who made cancellation before us to be paid first they dont have the exact date when must we expect our money, we called customer service to find out about that and they told us we have to wait for 21days not other people to be paid and that was a relief, on the 10th October my fiance was called by Michelle (sales lady) for us to take the I'd document again to the store, and he did, today the 31st 0ctober we calling customer service again to find out why we haven't received our money(simphiwe ) told us that they don't know why the store said we have to wait because they can pay us in store immediately, i asked to be put to laybye department (Rinah) told us that the store hasn't made cancellation the account is still active and she said we must follow up with store manager ( cariae) who told us she will contact customer service as she is not sure why they told us that but couldn't explain to us why the money hasn't been paid yet as 21days is already passed .</p>