JA
Johnathan A
1 reviews | Active since Nov 2022
12 Nov 2022, 18:50
Unable to honour refund Policy
Has a 30 day refund policy but there is no way to get your money back from them if you pay with a Debit card. They can't transfer the money into the bank account that made the purchase and they do not have cash to fulfil the needs of clients who require refunds. Visited multiple stores trying to get a refund even the larger stores in Canal Walk and one of the main branches in Town. There has to be an efficient work around to getting a refund for "cash" clients because it isn't very pleasant running around to get your money back especially when dealing with such a reputable company.
Helpful (0)
Replies (6)0
Replies (6)
American Swiss's replyOfficial
15 Nov 2022, 08:45Good morning Johnathan
Your complaint is noted and will be addressed by the field management team.
Kindly advise if your been assisted as yet with your refund.
Kind regards
Jewellery Customer Care
Your complaint is noted and will be addressed by the field management team.
Kindly advise if your been assisted as yet with your refund.
Kind regards
Jewellery Customer Care
American Swiss's reply15 Nov 2022, 08:45
Official
Good morning Johnathan
Your complaint is noted and will be addressed by the field management team.
Kindly advise if your been assisted as yet with your refund.
Kind regards
Jewellery Customer Care
Your complaint is noted and will be addressed by the field management team.
Kindly advise if your been assisted as yet with your refund.
Kind regards
Jewellery Customer Care
JA
Johnathan A's updateReviewer Update
16 Nov 2022, 20:41Good evening,
I received a call yesterday and was asked about what had happened. I then received another phone call today and was told to go to a store where I would be helped efficiently. Upon arriving at the store everything appeared to be going smoothly initially but then unfortunately the staff did not know how to do the refund.
The staff phoned around requesting assistance and could not get any assistance with regard to the transaction.
They assured me that I would get a call from them as soon as they find out how to proceed with the refund and I never heard back from them.
Kind regards,
Johnathan Abrahams
I received a call yesterday and was asked about what had happened. I then received another phone call today and was told to go to a store where I would be helped efficiently. Upon arriving at the store everything appeared to be going smoothly initially but then unfortunately the staff did not know how to do the refund.
The staff phoned around requesting assistance and could not get any assistance with regard to the transaction.
They assured me that I would get a call from them as soon as they find out how to proceed with the refund and I never heard back from them.
Kind regards,
Johnathan Abrahams
JA
Johnathan A's update16 Nov 2022, 20:41
Reviewer Update
Good evening,
I received a call yesterday and was asked about what had happened. I then received another phone call today and was told to go to a store where I would be helped efficiently. Upon arriving at the store everything appeared to be going smoothly initially but then unfortunately the staff did not know how to do the refund.
The staff phoned around requesting assistance and could not get any assistance with regard to the transaction.
They assured me that I would get a call from them as soon as they find out how to proceed with the refund and I never heard back from them.
Kind regards,
Johnathan Abrahams
I received a call yesterday and was asked about what had happened. I then received another phone call today and was told to go to a store where I would be helped efficiently. Upon arriving at the store everything appeared to be going smoothly initially but then unfortunately the staff did not know how to do the refund.
The staff phoned around requesting assistance and could not get any assistance with regard to the transaction.
They assured me that I would get a call from them as soon as they find out how to proceed with the refund and I never heard back from them.
Kind regards,
Johnathan Abrahams
American Swiss's replyOfficial
17 Nov 2022, 08:50Good morning Johnathan
Kindly advise as to which store you visited, the Clearwater Mall store? Please confirm.
Kind regards
Jewellery Customer Care
Kindly advise as to which store you visited, the Clearwater Mall store? Please confirm.
Kind regards
Jewellery Customer Care
American Swiss's reply17 Nov 2022, 08:50
Official
Good morning Johnathan
Kindly advise as to which store you visited, the Clearwater Mall store? Please confirm.
Kind regards
Jewellery Customer Care
Kindly advise as to which store you visited, the Clearwater Mall store? Please confirm.
Kind regards
Jewellery Customer Care
American Swiss's replyOfficial
17 Nov 2022, 08:52Apologies, Canal Walk store - please confirm.
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American Swiss's reply17 Nov 2022, 08:52
Official
Apologies, Canal Walk store - please confirm.
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Johnathan A's updateReviewer Update
17 Nov 2022, 12:29I went to the Cape Town Branch
JA
Johnathan A's update17 Nov 2022, 12:29
Reviewer Update
I went to the Cape Town Branch
JA
Johnathan A's updateReviewer Update
17 Nov 2022, 12:32Golden Acre
JA
Johnathan A's update17 Nov 2022, 12:32
Reviewer Update
Golden Acre