Unable to cancel a laybye due to no cash

I have repeatedly tried I cancel a laybye made at the Bluff Towers American Swiss store only to be told that they do not have cash in their till<br> IT has been aalmost a month now and they keep promising to contact me when they get cash and up to date they have not <br> It is most disturbing to be told that I can't get my money back at this stage because of their lack of trying to get consumers to pay cash at the store <br> Whilst I am understanding that they are a rather quite store it does not give them the right to put my matter on hold